Return And Refund Policy

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In normal circumstances, Specialised Parts does NOT accept returns and refund requests..

However, if the issue with our product is severe, Specialised Parts may consider your return request depending upon the severity. For such a case, We invite you to review our Policy.

The following terms are applicable for any products that you purchase with us.

Interpretation And Definitions


The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.


For the purposes of this Return Policy:

Business Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to SPECIALISED PARTS Located at 229 W Creek Springs, Chestermere, AB T1X 1N7, CA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us..

Service refers to the Website.

Website refers to My Site, accessible from

‘You’ means the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Return Policy

Depending upon the severity of the issue with the products, We may consider a return request exempt the products that are:

In cases where a customer purchases a product for a purpose it isn't normally used for, Specialized Parts will not be liable to take the items back if the product doesn’t work for the aforementioned use. That is, no returns or refunds are provided if a product was purchased for use it isn't suitable for.

You are always required to ship back the items by following the shipping instructions:

229 W Creek Springs, Chestermere, AB T1X 1N7

Refund Policy

We unfortunately do not offer a refund or returns as these are custom bespoke parts produced specifically to modify existing components.


We will exchange items that have been incorrectly purchased for the correct item. Please ensure to return the original item, undamaged. You will be responsible to pay for return shipping of the incorrect part and the new replacement part. Please note shipping costs are non-refundable.

In order for the product to be eligible for an exchange, make sure these conditions are met:

  • The product must be returned in its original packaging
  • The product wasn't used or damaged
  • The product must include original tags (if applicable)
  • The product must have the receipt or proof of purchase

If the product is eligible for exchange, You will be charged a varying Return Handling Fee and Restocking Fee of 20% on an item, which would be applied through a total reduced refund or credit.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you used during the purchase.

How To Initiate A Return

If you have a request for a Return or Refund and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address:

Phone Number: 403-618-3946

You will be updated on our Return Status through EMAIL, provided that contact information is recorded to us.

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