Shipping

Welcome to the shipping terms and policies page. Specialised Parts is proud to let our customers know that we ship our products mainly to Canada and the US, but also ship to numerous other destinations worldwide. However, international shipping is subject to product type.

For more information on shipping outside of Canada and the US, give us a call at:

403-618-3946

We also offer Local Pickup, Ground, and expedited shipping.

Shipping Policy

Specialised Parts ("we" and "us") is the operator of (www.specialisedparts.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Similarly, the shipping method used also affects the final costs. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

Please read our Return and Refund Policy for information regarding returns.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 14 days. However, transit time is highly dependent on the product type and the shopping method. For the main products (Oil Pressure Kit, High Capacity Oil Pan, Short Shifter Assembly), there are two shipping methods. Expedited takes only 3-5 days whereas ground takes 7-14 days.

4.2 Transit Time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the shipping method you have selected. We are able to offer a more specific estimate at the checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of an order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. Specialised Parts pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes or choosing to pay them separately upon arrival in your destination country. Specialised Parts encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Specialised Parts at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process For Parcel Damaged In-Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process For Parcel Lost In-Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service inquiries, please call us at 403-618-3946.

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